TERMS & CONDITIONS

Effective date: 06/08/2025

Welcome to Floral Recall (the “Website”), operated by Bethany Clarke of Floral Recall (“we”, “us”, “our”). By using this Website, you agree to the following Terms & Conditions. Please read them carefully before browsing, purchasing, or otherwise using our Website.

1. GENERAL USE OF WEBSITE

  • You must be at least 18 years old, or using the Website with the supervision of a parent/guardian.

  • You agree to use the Website only for lawful purposes and not to misuse it in any way.

  • We reserve the right to update, change, or remove parts of the Website at any time without notice.

2. PRODUCTS & SERVICES

  • We offer original artwork, prints, and other creative products for sale.

  • All product descriptions, images, and prices are accurate to the best of our knowledge, but may vary slightly as each piece is handmade and unique.

  • We reserve the right to refuse or cancel orders if an error in pricing or availability occurs.

3. ORDERING & PAYMENTS

  • Payments are processed securely via Stripe and Apple Pay.

  • By placing an order, you agree to provide accurate and complete information.

  • We do not store your payment details.

4. SHIPPING & DELIVERY

  • Orders are shipped to the address you provide. Please double-check details before confirming.

  • Delivery times may vary depending on your location. We are not responsible for delays outside our control (e.g., postal strikes, customs).

  • International customers are responsible for any customs duties or import taxes.

5. RETURNS & REFUNDS

  • We want you to love your purchase. If you are not satisfied, please contact us within [14] days of delivery.

  • Returns must be in their original condition and packaging. Custom or personalised items cannot be returned unless faulty.

  • Refunds will be processed once we receive the returned item. Shipping costs are non-refundable unless the product is faulty.

6. INTELLECTUAL PROPERTY

  • All content on this Website — including artwork, images and designs — is owned by Floral Recall unless otherwise stated.

  • You may not copy, reproduce, or distribute any content without our written permission.

  • Purchase of artwork does not transfer copyright or reproduction rights.

7. LIMITATION OF LIABILITY

  • To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Website or products.

  • Our total liability for any claim related to your use of the Website or products is limited to the amount you paid for the relevant product.

8. PRIVACY

  • Your privacy is important to us. Please see our Privacy Policy for details on how we collect, use, and protect your information.

9. GOVERNING LAW

  • These Terms & Conditions are governed by the laws of United Kingdom.

  • Any disputes will be resolved in the courts of United Kingdom.

10. Contact

If you have any questions, please contact us at:
Email: beth@floralrecall.com
Business Name: Floral Recall