Privacy Policy

Effective date: 06/08/2025

Your privacy matters to us. This Privacy Policy explains how Floral Recall (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit www.floralrecall.com (the “Website”).

1. INFORMATION WE COLLECT

We may collect the following information when you interact with our Website:

  • Personal details you provide (such as name, email address, billing/shipping address, payment details).

  • Order details when you purchase artwork, prints, or services.

  • Technical information (such as IP address, browser type, device, and pages you visit).

  • Voluntary information you provide, e.g. when you join our mailing list or contact us.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver your orders.

  • Communicate with you about purchases, shipping, or customer support.

  • Send marketing emails (only if you’ve opted in).

  • Improve our Website and services.

  • Comply with legal obligations.

3. SHARING YOUR INFORAMTION

We do not sell or rent your personal data. We may share limited information with:

  • Service providers (e.g. payment processors, shipping companies) so we can fulfil your orders.

  • Legal authorities, if required by law.

4. COOKIES & TRACKING

Our Website may use cookies or similar technologies to:

  • Remember your preferences.

  • Improve site performance.

  • Analyse website traffic.
    You can control cookies through your browser settings.

5. DATA SECURITY

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Payments are processed securely via Stripe / Apple Pay, and we never store your full payment details.

6. YOUR RIGHTS

Depending on your location (e.g. UK, EU under GDPR):

  • You can request access to, correction of, or deletion of your personal data.

  • You can withdraw consent to marketing emails at any time (unsubscribe link provided in each email).

  • You can object to certain types of processing.

To exercise these rights, please contact us at beth@floralrecall.com

7. RETENTION

We only keep your personal information as long as necessary to provide our services and comply with legal obligations (e.g., tax records).

8. THIRD-PARTY LINKS

Our Website may contain links to other sites. We are not responsible for their privacy practices.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact:
Email: beth@floralrecall.com
Business Name: Floral Recall